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in the price of the furniture; we all know that there is no such thing as free delivery.
Delivery Terms:
Orders are treated according to the availability of the goods and will be allocated upon payment. Once the availability of your purchase is confirmed you will receive an approximate delivery date on large items of furniture, smaller items are sent via Parcelforce and should be received within 48hrs of despatch.
It is your responsibility to ensure that all the goods you have ordered will fit into your home. It is essential that you check the measurements of all access areas e.g. doorways, hallways, stairs, stairwells, etc. As the furniture is handmade all measurements are approximate and can vary up to 3cm. We are unable to refund orders which cannot be delivered due to restricted access or the items do not fit the room.
Most deliveries are executed within 4-6 weeks but some articles may take up to 12 -16 weeks.
Deliveries are normally executed as complete orders and occasionally in several parts, in a case were the customer insists on part delivery for whatever reason additional costs incurred by the company will be charged to the customer at cost the same charge applies if free delivery is given.
We endeavour to be as accurate as possible with our delivery approximations, however delays can occur and we will not accept claims, indemnification or cancellations of any current order in respect thereof.
Damaged Packages
If you receive a damaged package, note that fact on the delivery note, even before you open the packaging to examine the contents. Make sure that you sign for it as 'damaged package -', or something similar, so as to warn the carrier that a claim may be forthcoming.
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