goods that are deemed damaged or faulty, this being subject to goods damaged whilst in our care. If for any reason you are not satisfied with the goods that you have received, please contact us regarding a full refund within 2 days of the receipt of the goods. We will arrange collection but we do request that you pay for carriage and collection in full prior to collection - If you do not do so a deduction will be made from the refund to cover the cost of collecting the goods. You will receive a full refund within 30 days of cancellation.
'This does not affect your statutory rights as a consumer'
DAMAGED GOODS - We advise you to inspect your goods immediately on delivery However we allow all our customers a "reasonable time" to reject faulty goods for a full refund, this "reasonable time" is defined as "2 days”.
'This does not affect your statutory rights as a consumer'
Please note that the refunds will be made using the same method as the original payment i.e. a credit or debit card.
Manufacturing Faults:
Any product with a manufacturing fault will be replaced in accordance with the manufacturers guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method. We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the Customer's negligence or making.
These guarantees do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage through whatever causation, e.g. fire, smoke, sunlight, weather, rusting, corrosion, infestation via animals or boreing insects, theft, or explosion; accidental damage or consequential loss, etc. The supplier's liability is restricted to the value of replacement goods only and we will not be held liable for any consequential losses.
Furniture Finish Disclaimer:
In the manufacture of the furniture natural timber and traditional treatments have been used throughout, to achieve an authentic appearance. Each item of furniture is unique in its appearance and therefore Just Interiors cannot accept responsibility for any cosmetic variations in the distressed paint finishes, as this is a design feature and not a defect. This applies specifically where two or more articles of the same type or batch are purchased.
Each item is unique and handcrafted form start to finish, using “old world “traditional methods of construction. The individual workmanship may cause slight differences in measurements. Solid wood is also a factor: it consistently responds to its environment. Please be aware that all if any blemishes are non-structural in nature.
Bespoke, modified or special paint finished goods may only be amended or cancelled within 48 hours otherwise Just Interiors reserve the right to charge you any additional costs we may incur in relation to your order. The additional cost shall not be more than 25% of the value of the products in question. Bespoke, modified or special paint finished goods cannot be returned after you have received them, unless they are inspected and confirmed by us as defective. Please note delivery charges relating to your original order and subsequent return will not be credited or refunded.
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown on line, but they may not be exactly the same. We regret that no responsibility can be accepted for any slight variations which all add to the unique features of the Products including but not limited to the following:
1. On fabric the shade may inevitably vary slightly from one printing batch to another.
2. References to "gold" and "silver" are, unless stated otherwise, references to the respective colours.
3. On certain leather finishes there may be shade variations, and any small blemishes found in the leather are a unique characteristic of a natural material and not a defect or weakness. Scratches and marks may occur through everyday use; these will age over time and add to the distinguishing features of the Product.
4. Certain beds in our range are not suitable for children aged 6 and under because of the entrapment hazard .Advice should be sought from a member of staff before purchasing a bed for a child.
5. Dependant upon the system used Internet browsers show colours differently please call to speak to a member of staff for a true likeness to be sent to you as we cannot accept responsibility if the colour show on your browser is not exact to the true colour of the furniture.
Orders:
Acceptance of Order
Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.
Your order will be accepted as soon as we have confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order. In such circumstances we shall let you know as soon as possible.
Upholstery, Furniture and Made to Measure Products
The Products you order will be made specifically to your order, in accordance with the instructions and specifications you have given us.
It is your responsibility to check all details and aspects of your order are correct, and suitable for your requirements, including measurements, dimensions, Product features, access and delivery.
Cancellations, Returns and Refunds
Cancellations, returns and refunds are subject to the following conditions.
Upholstery, Furniture and Made-To-Measure Products
If you need to amend or cancel your order for Upholstery,Furniture or Made-To-Measure Products, you have the right to do so at any time up to 48 hours after you have placed your order, by contacting us on 01992 576656.
If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we will incur in relation to your order.
Upholstery and Made-To-Measure Products cannot be returned after you have received them, unless they are inspected and confirmed by us as defective.
Please note delivery charges relating to your original order and subsequent return will not be credited or refunded.
If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. Products will remain your responsibility until we receive them.
Data Protection:
Information provided by you online or otherwise will be processed by Just Interiors and used to provide you with the ordered products, for billing and accounts purposes, and to keep records of the transaction.
In addition, your information may also be used for the following to keep you informed about Just Interiors products, promotions and services.
Site Content and Disclaimers:
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within this website. Every care is taken in the digital reproduction of all images used within the site. Due to constraints in digital reproduction, differences in web browsers and monitor displays, We will not be liable for any consequential loss or damage arising should you rely on the accuracy of the digitally reproduced images contained within this site.
Every effort is made to ensure complete accuracy, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability.
Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material. |
